Set up a Spectrum WiFi Profile to access free out-of-home WiFi
Spectrum Store Locator
Visit Your Local Spectrum Store
Find the nearest Spectrum store to shop new products, upgrade services, pick up equipment and make payments. Get the help you need with Internet, Mobile, TV services and more at your local Spectrum store.
Make an In-Store Appointment
Simply find a store and click “Make Appointment” to get started.
About Spectrum Stores
Full Service & Mobile
Includes everything in full service store and shop Spectrum Mobile.
Full Service
Shop new products, upgrade, make payments, pick-up equipment (including self-install kits).
GET IT DONE ONLINE
Help Is Just a Click Away
Upgrade services, pay your bill or get help troubleshooting any issues you have.
24 X 7 SUPPORT
Find the Customer Service You Need
Spectrum customer service is available by phone, online, in a store or using the app. Get help with your Internet, TV, Mobile or home phone service any time of day.
MY SPECTRUM APP
Manage Your Account From Anywhere
Get the Highest-Rated Support App
The My Spectrum App makes it easy to access your account. With Spectrum Internet and Advanced WiFi, you can use the app to manage and secure your home network. Protect your devices and more with Security Shield.
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Enroll in Auto Pay and paperless billing for added convenience
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Troubleshoot your equipment and fix service-related issues
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Browse your current plan, add services and view current offers
Learn more about My Spectrum App.
Frequently Asked Questions
When you visit a Spectrum store, you can get help with your existing services or shop our latest offers, plans and devices. At Spectrum stores you can also:
- Browse the latest phones and accessories
- Bring your own device and save when you switch to Spectrum Mobile™
- Make a payment or get information on billing
- Solve any service-related issues
- Exchange, drop off, or pick up equipment
Yes, you can return your Spectrum equipment to any Spectrum Store.
You can also return your equipment by bringing it to a UPS Store during store hours. The UPS Store will take care of the rest.
If you can’t visit a UPS or Spectrum store, you can request a Home Shipment Return Kit by contacting Spectrum.
Note: Spectrum Mobile products are not eligible for free equipment returns through The UPS Store. Learn more about in-store and online Spectrum Mobile returns.
Yes, Spectrum stores carry the latest phones, tablets, smartwatches and accessories so you can shop in-person. You can also start or upgrade your Spectrum Mobile service at a Spectrum store.
Spectrum stores can also assist you with switching to Spectrum Mobile when you want to Bring Your Own Device – keep the phone you love and save money with an affordable plan.
Yes, you can easily pay your bill at a Spectrum store. There are no processing fees when making a payment at our store.
You can find more information on ways to pay your bill at your convenience.