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Terms of Service / Policies

Charter strives to provide consumers with accessible, easy-to-understand information about the services we provide, so they can make informed decisions about which services meet their needs. Consistent with that goal, we have designed this page to act as a place where consumers and others can come to access and review the relevant policies, agreements and channel lineup information and other information about Spectrum services.

The links below provide you access to Charter's current policies & agreements.

General

Spectrum Residential General Terms and Conditions of Service
Residential Customer Guarantees
E-Sign Act Disclosure and Agreement
Return Policy
Electronic Payment Terms and Conditions

Spectrum Video

Spectrum Residential Video Services Agreement
Spectrum Access Application Terms of Service
Spectrum Apple TV Device Payment Plan
SpectrumU TV App And Spectrum Enterprise TV App

Spectrum Internet

Spectrum Residential Internet Services Agreement
Spectrum Internet Acceptable Use Policy
Spectrum WiFi™ Terms of Service
Spectrum DOCSIS Modem Policy
Spectrum Broadband Label Disclosure

Spectrum Voice

Spectrum Residential Voice Services Agreement
Spectrum Voice Price Guide for Legacy Charter
Spectrum Voice Price Guide for Legacy Time Warner
Spectrum Voice Price Guide for Legacy Brighthouse
Spectrum Voice 911 Acknowledgement
Spectrum Voice Electronic Letter of Authorization
Important information about Spectrum Voice 911 services & battery backup
Local Number Portability Business Rules
Charter Competitive Telephone Tariffs (includes Customer Terms & Conditions)
New York Residential Telephone Company Rights and Obligations

Spectrum Mobile

Spectrum Residential Mobile Services Agreement
Spectrum Residential Mobile Service Broadband Disclosures
Spectrum Residential Mobile Acceptable Use Policy
Spectrum Mobile Protection Plan Agreement
Spectrum Mobile Trade-In Terms
Spectrum Mobile Protection Plan Paperless Consent
Spectrum Business Mobile Services Agreement
Spectrum Mobile Retail Installment Sale Agreement (DPP)
Spectrum Mobile Loan Agreement (BYOD)

Spectrum Mobile Annual Notices

Minnesota Important Notice About 911 Calling
Tennessee Porting Wireless Notice
California Post Disaster Consumer Protection Notice

Spectrum Business

Spectrum Business Services Agreement
Spectrum Business High-Speed Internet Service Terms ("Internet Service")
Spectrum Business Internet Acceptable Use Policy
Spectrum Business TV Services Terms ("TV Service")
Spectrum Business Voice Services Terms
Charter/Spectrum Business Voice Price Guide
Time Warner Business Cable Voice Price Guide
Bright House Business Voice Price Guide

Spectrum Enterprise

Spectrum Enterprise Terms & Conditions
Spectrum Acceptable Use Policy - Commercial Customers

Additional Spectrum Policies and Disclosures

Responsible Marketing Principles
Network Management Practices
Procedure for Submitting a Notice of Claimed Copyright Infringement
FCC Annual Notices/Complaint Procedures
FCC Public Inspection File
Channel Lineup Information
Website Use Terms and Conditions
Contract Buyout
Contract Buyout FAQ's
Emergency Contact Information - Law Enforcement Only
New Hampshire Public Utilities Commission Order

Vendor and Carrier Policies

Purchase Order Terms and Conditions for Goods and/or Services
Joint Trench Terms and Conditions